Privacy Policy
One Policy
SIRVA has one global Privacy Policy that applies to the entire SIRVA family of companies ("SIRVA"). One Privacy Policy makes it easy to understand and convenient for people to make informed choices about the management of their personal information. This Privacy Policy applies to the entire SIRVA family of companies, including, but not limited to, SIRVA Relocation, SIRVA Mortgage, SIRVA Title, and the SIRVA Moving Services of the North American, Allied, and Global Van lines in the United States and those of Pickfords and Allied Pickfords in the United Kingdom and Asia Pacific respectively. SIRVA is committed to complying with all local and worldwide privacy laws, including the European Union's Privacy Directive and the relative Safe Harbor Principals, through certification with the U.S. Department of Commerce Safe Harbor program.
Information Covered by this Policy
Our Policy applies to all, non-public, personal information that may be used to identify you that is obtained by SIRVA in connection with providing a consumer, financial product or service for personal, family, or household purposes ("Personal Information").
Notice
A. Collection of Information.
We rely on many sources of information to understand and meet your needs. We may collect personal information about you from:
- Your applications or in other ways when you visit us in person, over the phone, through the mail or through our Web sites;
- Your browser, when you visit our Web sites and your browser interacts with us;
- Your transactions with any of the companies in the SIRVA family;
- Consumer reporting agencies;
- Title, Appraisal or other companies connected with a financial product or service involved in the sale or purchase of your home;
- Employers;
- Anyone who you have authorized to provide information; and
- Other sources, in connection with providing you a financial product or service.
We do not knowingly collect Personal Information from children and will destroy such information if it is disclosed to us without proper parental consent.
B. Use of Personal Information.
Information sharing within the SIRVA family of companies
In an effort to provide you with the full range of financial, relocation, and moving services you may need, SIRVA takes an integrated approach to the services we provide. In order to be able to provide the full range of services for your needs and make recommendations about a variety of the services offered by SIRVA, we may share Personal Information among companies within the SIRVA family of companies.
Information sharing with non-SIRVA family companies
Depending on the type of relationship you have with us, SIRVA may work with companies or organizations outside the SIRVA family to provide services to SIRVA or to provide you with opportunities to buy products or services offered by SIRVA or jointly with other financial institutions. We may also share your Personal Information with companies or other organizations outside the SIRVA family as required by or permitted by law. For example, we may share personal information to:
- Protect against fraud;
- Respond to a subpoena;
- Service your account;
- Those to whom you have authorized us to disclose the information and others as permitted or required by law;
- Other institutions with whom we have joint marketing agreements;
- Companies that perform services, including marketing services, for us or for us and the institutions with whom we have joint marketing agreements; and,
- Other institutions with which we jointly provide financial products or services.
For your protection, we require all non-SIRVA companies to agree in writing to provide at least the same level of privacy protection as is required by this Privacy Policy. We will not disclose your Personal Information to anyone outside of SIRVA unless you have authorized us to do so or as otherwise indicated in this Policy or as required by law. When required to make disclosures pursuant to a court order or governmental directive, SIRVA will provide notice to you when it is feasible to do so.
Choice
You will always be given a chance to opt-out of any use of your Personal Information that is incompatible with the purposes for which it was originally collected or otherwise authorized by you, including if SIRVA makes changes to its Privacy Policy that require your additional consent to use the information. SIRVA will not collect any sensitive information (e.g., racial, religious, or health information) without obtaining your explicit prior consent.
Data Integrity & Security
SIRVA will make every reasonable effort to keep accurate Personal Information while we are using that information to serve you. SIRVA appreciates your cooperation in maintaining complete and up-to-date Personal Information and will facilitate your efforts in this regard. SIRVA maintains Personal Information only as long as needed for the purposes for which it was collected or as required by contractual or other legal requirements.
- We maintain agreements with external suppliers and others with whom we do business limiting the use of your Personal Information only for the purposes intended in providing the information. These suppliers and other companies are bound to uphold our procedures regarding privacy under the terms of our agreements with them.
- We limit access to personal information about you to those employees who need to know that information to provide products and services to you.
- We maintain physical, electronic, and procedural safeguards to protect your Personal Information. We regularly assess security standards and procedures to protect against unauthorized access to Personal Information.
You should always safeguard your own Personal Information by protecting passwords used to access a SIRVA system and by safely disposing of records and reports no longer needed.